MLA Cancellation Policy
Once you have reserved your space on a More Life Adventures trip with your booking deposit you will be sent Terms and Conditions to sign. Your space will only be confirmed once you have signed this document.
The below cancellation policy will only apply once your booking has been confirmed.
Circumstances under which we may need to cancel a trip.
MLA reserves the right to cancel any event or trip prior to departure for the below reasons, in addition to circumstances beyond our control (e.g. acts of God, war, strikes etc), which may impede our operations. The refund of all booking payments received will release MLA from any further liability.
Minimum number of guests
Our trips require a minimum of 50% capacity to go ahead. If this minimum number is not reached 30 days before the start date, we reserve the right to cancel the trip. If this happens, we will issue you a full refund, including your deposit and any subsequent payments.
A cancellation due to insufficient numbers would normally occur at least a month prior to departure, unless acts of God, war, strikes or other events cause participants to cancel their booking in the last days before departure.
If we cancel a trip
In the unfortunate circumstance that we need to cancel a trip for any reason, you will be issued a full refund, including your deposit.
If you would prefer to keep credit with More Life Adventures to book on another holiday, retreat or event in the future, your credit will be valid for 2 years from the day of cancellation.
If we postpone a trip
If we need to change or postpone the dates of a trip, you will have the first refusal of the new dates, or the option to cancel with a full refund, including your deposit.
If you would prefer to keep credit with More Life Adventures to book another trip in the future, your credit will be valid for 2 years from the day of cancellation.
If you cancel your booking
If you need to cancel your booking, you may be issued a partial refund depending on how close your cancellation request is to the start date of the trip. Below is an illustration of our refund timeline.
Booking Deposit: Your deposit is non-refundable unless we (MLA) have cancelled or postponed your trip.
Up to 90 days before departure: If you need to cancel your booking up to 90 days before the start of a trip, we will keep your booking deposit but any other payments you have made to that date will be refunded to you.
Between 60 and 90 days before departure: If you need to cancel your booking between 60 and 90 days before the start of the trip, we will retain 50% of the full cost of the trip and refund you any payments you have made over that amount. If you have paid us less than 50% of the full cost of the trip, the balance will be payable on cancellation.
60 days or less before departure: We do not issue refunds less than 60 days from the start of a trip.
If you would like to move your booking to a different date
We will do our best to accommodate your request to change, but we cannot guarantee this so for clarity, this would be treated as a cancellation with the same refund policy as illustrated above.
How to cancel your booking
Any request to cancel your booking should be made in writing and emailed to hello@morelifeadventures.com. The cancellation will take effect upon our acknowledgment of your email.