MLA RETREAT TERMS & CONDITIONS
Our promise to you
An opportunity to retreat from your daily routine, to enjoy an active break where you'll have the chance to participate in outdoor activities and training with a small group, in a peaceful location.
We provide opportunities for you to:
Learn and adopt healthy habits
Build new friendships
Spend time outdoors and appreciate nature
Training and outdoor adventure
Eat delicious and nutritious food
We have chosen activities we think you'll love, however everything on our retreats is optional, there is never any pressure to take part.
Our liability to you
We do our best to deliver the services we have described on our website and social media with reasonable skill and care.
We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, or other events beyond our control.
Physical activities are undertaken at your own risk. We are not liable for any injuries you may incur, or medical conditions which may develop during or subsequent to the retreat.
Assumption of risks
You acknowledge that you will voluntarily participate in our retreat with knowledge that travel involves numerous risks and dangers including, but not limited to, a risk of illness, injury or death.
We do our best to look after our guests but we cannot rule out errors. You assume the risk of negligence on the part of More Life Adventures Limited (MLA), our coaches, or other agencies in connection with the retreat.
Release
You agree that you, your heirs, legal representatives or any member of your family will not make a claim against or sue MLA or any of our affiliated coaches, for bodily injury, death, emotional trauma or property damage resulting from your participation in the retreat.
You agree to release MLA and our affiliated coaches from and against any and all liability arising from your participation in the retreat.
If any portion of this agreement is unenforceable, the remaining portions will remain in effect.
MLA may be liable to any retreat participant for no more than the cost of the retreat booked.
Booking Confirmation
Once you have reserved your space on a More Life Adventures retreat with your booking deposit you will be sent Terms and Conditions to sign. Your retreat space will only be confirmed once you have signed this document.
We reserve the right to ask for further details if based on your booking questionnaire we deem that it is unsafe for you to participate in the activities planned on our retreat.
Your belongings
We strongly recommend that you do not bring personal items of high value with you, unless you intend on keeping them with you at all times.
Our accommodation does not have keys to individual rooms. It is your responsibility to ensure that your possessions are kept safe at all times. This includes any hire cars or other hired equipment. We are not liable for loss of, or damage to, your personal property.
Your health
It is your responsibility to let us know if you have any injuries before the start of our trip.
It is your responsibility to let us know if you have any dietary requirements before the start of our trip.
It is your responsibility to be mindful at all times of your own body’s capability during the trip. If you experience any injury or discomfort, during any activity during the retreat, then you must stop and let us know immediately.
It is also your responsibility to consult your doctor or physical therapist to make sure you are physically ready to take part in the physical activities planned.
Please advise us of any mental or physical health conditions at the time of booking. If you have health conditions that may be affected by the activities offered on our retreat, we reserve the right to advise you to abstain and in the interests of your wellbeing, or others, we may decline your booking request.
Women who are 12 to 28 weeks pregnant should provide a letter from their doctor specifying that they are fit to travel and able to engage in the activities that we provide.
Travel arrangements
We will suggest travel arrangements for you to travel to the retreat, however these are under your responsibility. We will not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel.
Travelling to and from the retreat is at your own cost.
Insurance
We highly recommend that you take out travel insurance. This should cover the activities included in the retreat, as well as unexpected cancellation, sickness, losses and any travel disruption.
We highly recommend that you have health insurance to cover the risk of injury during the trip.
You should have your insurance policy with you, in case of an emergency.
Trip cancellation insurance is strongly recommended if there is a possibility that you might have to cancel your participation in the retreat.
acceptable behaviour
We rely on guests to behave in an appropriate and acceptable manner towards our other guests, our team, our suppliers and other locals. If your behaviour could objectively be regarded as unreasonable, antisocial or otherwise unacceptable or likely to endanger the health and safety of yourself, other guests, our team, our suppliers or anyone else you come into contact with during the course of your time with us, we reserve the right to ask you to leave.
We take care to provide you with accommodation in good order and provide you with instructions on how to use it. If you have any questions on how to use the windows, bathroom fittings, air conditioning or anything else in your accommodation, please ask your host for advice.
You are responsible for treating your accommodation with care and leaving it as you found it. Any damage caused by your neglect or default to any part of the accommodation, its furniture, fittings and equipment may result in a charge to you of the cost of rectifying it. If such damage prevents the accommodation being used whilst the damage is repaired then you will be charged for any revenue which we lose during this period. We will invoice you for any charges imposed under this clause.
Cancellation Policy
Once you have reserved your space on a More Life Adventures retreat with your booking deposit you will be sent Terms and Conditions to sign. Your retreat space will only be confirmed once you have signed this document.
The below cancellation policy will only apply once your retreat space has been confirmed.
Circumstances under which we may need to cancel a retreat.
MLA reserves the right to cancel any retreat prior to departure for the below reasons, in addition to circumstances beyond our control (e.g. acts of God, war, strikes etc), which may impede retreat operations. The refund of all booking payments received will release MLA from any further liability.
Minimum number of guests
Our retreats require a minimum of 50% capacity to go ahead. If this minimum number is not reached 30 days before the start date, we reserve the right to cancel the trip. If this happens, we will issue you a full refund, including your deposit and any subsequent payments.
A retreat cancellation due to insufficient numbers would normally occur at least a month prior to departure, unless acts of God, war, strikes or other events cause participants to cancel their booking in the last days before departure.
Covid-19 public health regulations
If the local public health policy prohibits gatherings and events from taking place, we will need to postpone the retreat and will notify you as soon as we have a new date. In that event, you have the option to move your booking to the next available date, or obtain a full refund from us.
If we cancel a trip
In the unfortunate circumstance that we need to cancel a retreat for any reason, you will be issued a full refund, including your deposit.
If you would prefer to keep credit with More Life Adventures to book on another retreat in the future, your credit will be valid for 2 years from the day of cancellation.
If we postpone a trip
If we need to change or postpone the dates of a retreat, you will have the first refusal of the new dates, or the option to cancel with a full refund, including your deposit.
If you would prefer to keep credit with More Life Adventures to book another retreat in the future, your credit will be valid for 2 years from the day of cancellation.
If you cancel your booking
If you need to cancel your booking, you may be issued a partial refund depending on how close your cancellation request is to the start date of the trip. Below is an illustration of our refund timeline.
Booking Deposit: Your deposit is non-refundable unless we (MLA) have cancelled or postponed your trip.
Up to 90 days before departure: If you need to cancel your booking up to 90 days before the start of a trip, we will keep your booking deposit but any other payments you have made to that date will be refunded to you.
Between 60 and 90 days before departure: If you need to cancel your booking between 60 and 90 days before the start of the trip, we will retain 50% of the full cost of the trip and refund you any payments you have made over that amount.
60 days or less before departure: We do not issue refunds less than 60 days from the start of a trip.
If you would like to move your booking to a different date
We will do our best to accommodate your request to change, but we cannot guarantee this and so for clarity, this would be treated as a cancellation with the same refund policy as illustrated above.
How to cancel your booking
Any request to cancel your retreat needs to be made in writing and emailed to hello@morelifeadventures.com and the cancellation will take effect upon our acknowledgement of your email.
Amendments by us
Occasionally, changes may have to be made to the retreat itinerary. If a significant change becomes necessary, we will inform you as soon as possible.
Complaints
We want to do our best to make your retreat a great experience.
Please note that we cannot be responsible for the individual behaviour of any group member or other guest sharing your accommodation.
If any problems arise for you during the retreat, please inform your retreat leader as soon as possible so we can do our best to rectify the situation.
Privacy Policy
We reserve the right to share any accessibility or dietary requirements you may have with our retreat coach(es) and with our chef.
We do not share customer details with any other parties. Any personal information that you provide to us will be used only for our retreat logistics. to assess the use of our website.
This privacy policy does not cover the links within this site linking to other sites.
Photography
We hire a professional photographer to take photographs of the retreat. The photographer will be as discreet as possible and will not photograph while group discussions or private conversations are taking place.
If you are uncomfortable with being photographed at any point, or entirely, you must let us know as soon as possible. Unless you tell us otherwise, we will assume you agree to being photographed.
Any photographs and videos taken will be shared with you at the end of the retreat and will be free for you to use on digital channels. When sharing these photographs you must credit More Life Adventures and the photographer.
You authorise MLA to use photographs of you for the purposes of publicity, on our website and social media channels, or other publications and channels.